Frequently Asked Questions
My laptop is acting funny! What do I do?
When in doubt, restart. It solves most problems
I have an acer loaner. How do I login?
Your user name is ID@allentownsd.org. For example, firstname.lastname@example.org. Your password is the same password.
I am having problems logging into Google Drive/Email/Classroom. Help!
Let’s make sure you are using the right information. Your email address is ID@b21.allentownsd.org. You set your own password earlier this year. Try your computer password. If you don’t remember, tell your teacher. If it isn’t a password issue and you cant even get to the google login screen, it might be a filter issue. Try this. Go to lsaccess.me/login. Where is says “local users,” switch to ASD Student Domain. Then login using your computer username (ID only) and password.
Dang! I broke my screen. What do I do?
It happens to the best of us. Tell you advisory and they will let you know what comes next. Don’t worry, we will fix it but there may be a fine.
My mouse/trackpad is acting funny. How can I fix it?
The permanent fix is to get an update from the help desk. There is a short term fix! Press and hold the Fn button (bottom left of keyboard). Then press the F7 button (top middle). Let go of both. That will turn off your mouse. Press those buttons again and it will turn it back on. Your mouse should be back to normal.
My computer isn’t starting normally. I see a message that says “No bootable device.” Is it broken?
In most cases, this isn’t your fault. This could happen if you dropped your computer. The help desk needs to look at your computer. Tell your advisor.
I lost my charger. What do I do?
Unfortunately, you will need to pay a fine for losing the charger. Even if you left it in a classroom and someone took it, that is your responsibility. Inform your advisor for next steps.
I am having password issues! What do I do?
You have two passwords that you need to manage:
- Your computer (@allentownsd.org)
- Slate / Google (@b21.allentownsd.org)
Let’s take one at a time.
The password to your computer is your district password. It is very important that you remember that password and that you never share it. If you forgot it, inform your advisor, the Building Technician, or School Leadership.
If you forgot your google password, go here and submit the Forgot Google Password form.
If you forget this password, visit Slate and click Log In.
Look for the Forgot? password link and click it. Type your school email in (e.g. email@example.com)
Instructions to reset your password will be sent to your email. To check your email, go to Tools > Gmail. Find the email and follow the instructions.
IMPORTANT: Make all passwords the same as your computer (district) password.